Policies

Age Verification

Minimum Age and Identification for Certain Restricted Products

Certain restricted products, including, but not limited to smokes, tobacco, lottery / lotto, require a minimum age for purchase. IF YOU DO NOT MEET THE MINIMUM AGE, PLEASE DO NOT PURCHSE THOSE PRODUCTS AND NOT ENTER THOSE PARTS OF THE WEBSITE. During product pickup, we will request government-issued identification to verify your age. In the event you fail to to provide such identification, we will NOT release the products to you and will issue a refund to the payment method within 5 business days.

The current minimum age to purchase restricted products is 18.

Pick Up Policy

Warehouse Handling Time

Shipping time does not include warehouse handling time. Warehouse handling time is 1 business day depending on what you are ordering. We do not operate on weekends or public holidays. If you make an order during on the weekend or public holiday, we will resume handling you order the following business day. Orders made after 2pm Mountain Time are processed on the next business day.

Pick Up

If your order is marked for pick up, you can pick up your order at the address indicated at checkout. Pickup orders are also subject to warehouse handling time. If you want, you may contact us before coming for pick up to ensure your order is ready. Our pick up location hours are same as our store hours. Click here to see store hours.

Shipping and Delivery

We currently do NOT offer shipping or delivery services.

Refund Policy

What can be refunded

For defective items, incorrect or missing orders: If the item arrived damaged, arrived in non-working condition, or item not received, please contact us within 10 calendar days of purchase. Beyond this period, we will no longer accept any claims.

Refund Policy

You can request a refund by contacting us at info@nationalfoodmarket.ca. Your refund request must include:

  • Your order number
  • The email address you used for ordering
  • The items you are requesting a refund for
  • The reason for requesting a refund
  • For defective items, please include the defect or issue for each item, if applicable
  • If you are requesting an exchange, please indicate which products you want exchanged. (Please note, we may reserve the right to issue a refund instead, at our discretion.)

AFTER we confirm and approve your refund request in writing, please follow the instructions sent to you by email and bring the product back to our store.

For defective items, incorrect or missing orders: You are responsible for bringing the product back to our store.

For any other reason: We do not issue refunds for any other reasons.

After receiving the product from you in our store, we will issue a product exchange or refund back to your credit card, or through a mutually agreed upon method.